Privacy Policy + T&C's

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Terms and conditions 

Quotations will be valid for one Month, excluding allowance for any unexpected fuel cost increases, which may be subject to an added fuel surcharge. 

As per private taxi hire guidelines, to secure any booking, payment will be required in advance. Via bank transfer, credit/debit card or cash. Unless previously agreed, payment terms will be stated on an invoice sent via email to the bookers email address. 

Bank details for payment are as follows: Maggs Travel Ltd Mettle Bank Sort Code 04-03-33 Account number 74860853.

When transportation has been agreed, we will send you a written confirmation of the transfer and all the booking details via email. It is the bookers responsibility to make sure all the details are correct and inform us of any changes, errors or missing information. We ask every booker to read and agree to our T & C’s. If we don’t get a response we will make the assumption that terms have been agreed, and cannot be held responsible or liable for any errors or mistakes made within the booking details.   

We will also send a sales invoice via email for payment, with the details of transfer. The booking will only be confirmed on receipt of cleared funds. 

We can’t be held responsible for any emails undelivered due to spam/junk/virus filters or any other technical issues of non email delivery, that are out of our control. 

Cancellation 

Cancellations up to 48 hours notice before the time and date of transfer. We can reserve the right to retain or charge 25% of the total transfer costs quoted. If cancellation notice is received less than 24 hours before the booking, or a no show event. Then we reserved the right to charge or retain 100% of the total booking costs. If you wish to make an insurance claim, we are more than happy to supply your insurance company written details. 

Journey changes / Variations 

We will always try to accommodate any changes made to the original booking, but cannot guarantee it will be possible, due to time and logistics on the day. Extra travel time and mileage will be calculated and additional costs will be charged accordingly from our taxi price guide.    

Passenger responsibilities 

Firstly we will not carry more passengers than the vehicle is licensed for. 

You must inform us of any excess luggage requirement at the time of booking. We cannot be held responsible for additional luggage over the car or minibus’s standard load capacity. Always check with us before at the time of  booking or before the date of travel. 

Customers' property is always carried at their own risk, we cannot be held liable for any damage or loss, whilst in transport. Also our insurance company will not cover any injury, loss or damage that is deemed to be caused by passenger negligence. 

Child seats supply. 

We always recommend that parents/guardians provide their own child seat if required. The fitting of the child seat correctly is the responsibility of the aforementioned parent / guardian.  

We are not allowed to provide or assist in the fitting of child restraints or seats. It is the entire responsibility of the parent / guardian to make sure that any children within their care are secured correctly and safely. In the event of any accident, the parent/guardian accepts total responsibility.

Personal child seats can be stored upon request, if required for a return journey. 

Soiling damage to the vehicle

We do not allow the consumption of food or drink, whilst in transit. The driver will stop at a safe location if requested and time allows. 

In the event of any spillages, sickness and or soiling of the vehicle. The cost of valeting and cleaning of the vehicle is charged at a minimum of £150. Which must be paid at the time of the event to the driver.   

We reserve the right to terminate the transfer, at the whole discretion of the driver. In the event of any abusive, inappropriate behavior. The driver will have total control of the decision and will endeavor to leave the passenger/s in a safe place to organise alternative transport to their location.  

Transport Delays 

We cannot accept any financial responsibility for any unforeseen delays to your transport. That may result in the missing of any onward travel plans, like trains, flights and or any other appointments. 

In the very unlikely event of a breakdown of the vehicle, the driver will always organise, as quickly as possible, alternative transport to your destination. 

We will always recommend contingency time, for the unexpected traffic, or event, before you travel. If you request your own timings, over and above our recommendation, we can’t be responsible for any late arrival. 

Complaints 

We will always endeavor to provide the best service available to our customers. If however you feel the need to make a complaint, we are more than happy to hear this to improve our service further. 

In the first instance please email us so that we can investigate and solve any problems as soon as possible.  

Private Policy - Your Privacy

This privacy notice will explain how Maggs Travel Ltd  processes the personal information/data that is collected, either about you or from you. The privacy notice may be changed from time to time, so please read any amendments that are changed on this page. 

We will always try to comply to ensure your privacy and personal data is protected by the Data Protection Act 1998  (General Data Protection Regulation EU2016/679)

Personal Information 

Personal information can be anything that identifies and relates to a living person. This can include information that, when put together with other information, can then identify a person. One example could be your name and contact details. 

We may need to use some information about you to: let you know about our latest news and offers or a survey about what we are offering.

There are a number of legal reasons why we can collect and use your personal information. In general we only collect and use your personal information where: you have given consent; you have entered into a contract with us; it is necessary to inform you of important information (such as a booking you’ve made with us); it is required by law; or you have made your information publicly available. 

We will only use what we need. In most cases we will only collect and use your  personal information when you have offered it to us and informed us that you’re happy for us to use it in the future. If we don’t need your personal information we’ll either keep you anonymous if we already have it for something else or we won’t ask you for it. For example in a survey we may not need your contact details, so we will only collect your survey responses. If we use your personal information for research and analysis, we’ll always keep you anonymous or use a different name unless you’ve agreed that your personal information can be used for that research. We won’t sell your personal information to anyone else.  

The information you share with us won’t be shared with third parties unless we ask your consent beforehand. 

We won’t make your personal details available to third parties for marketing purposes unless we have your explicit consent. Maggs Travel Ltd  will only send marketing emails and contact you for promotional purposes if you have signed up to a mailing list or otherwise asked to be kept informed. If you wish to have your name and details removed from our mailing list or have any questions please contact us. 

The law gives you a number of rights to control what personal information is used by us, also how it is used by us. You can ask for access to the information we have on you, and update it if it is out of date or you want us to remove it altogether. You have the right to ask for all the information we have about you. When we receive a request from you in writing, we will give you access to everything we have recorded about you. You should let us know if the information we hold for you is wrong or if you would like it removed. If you’d like to see what information we have about you, or if you want it updated or removed then please contact us.

We’ll do everything we can to make sure we hold records about you (on paper and electronically) in the safest way, and we will only make them available to those who have a right to see them. 

The majority of personal information is stored on our systems in the UK. But there may be a rare occasion where your information may leave the UK such as if it’s stored in a system outside of the EU. 

We will keep your information until you tell us you no longer want us to store or use it.  If you have any worries or questions about how your personal information is handled please contact us. 

Cookies Policy

Maggs Travel  wants to make our website as easy and useful to use as possible. So, like most other websites we use 'cookies', which are small text files that are placed on your computer by websites that you visit. They are used to help make websites work, or work efficiently, as well as give information to the owners of the site. Any cookies that may be used by this website are used solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties. Before storing any of these cookies for the first time on your device, you will be asked for permission to use cookies before proceeding. 

Social networking sites

We may respond to comments and monitor opinions on social networking sites, for example Facebook, Twitter, Instagram and YouTube. 

Privacy notice changes

Maggs Travel Ltd will keep this privacy notice under constant review and if this privacy notice changes in any way, we will update a new version to be placed on this page. If you think there are any mistakes or you have any other comments or queries on the content of this privacy notice please contact us. 

Links to other websites 

Maggs Travel website will  contain hyperlinks to websites owned and operated by third parties. This privacy notice will not cover the links contained on this site which takes you to another website. Third party websites have their own privacy policies and you are asked to read the privacy statements on the other websites that are visited. We can only be responsible for the content we have on our own website and social media and we cannot accept responsibility or liability for other content including links to third party websites. You use other such websites at your own risk. 

Contact us

If for any reason you wish to contact us regarding the use of your personal information  please contact us via email.